Back Office Reporting
The Prepaid Financial Services (PFS) Card Program Administration Portal provides customer service representatives and programme administrators with a comprehensive suite of functions and reports. Customer Service Representatives can easily navigate through the information required to service any cardholder query or request.
The platform boasts real-time reporting capability, detailing all aspects of a prepaid card programme including:
- Real-time updates on loading
- E-wallet functionality
- Transactional data
- Inventory and stock management
- Cardholder fees
- SMS Activity
- Billing and MIS needs
The access to real-time data is particularly beneficial for reconciliation and settlement purposes. PFS ensures a full audit trail of every transaction cardholders carry out on a card.
PFS Clients and Corporate cardholders are provided with an E-wallet which provides simplicity and security to funds management. The administrative portal has detailed E-wallet reporting providing full transparency for all transactions.
Our UK based multilingual call centre representatives can load cards, replace cards, process transaction disputes or process online applications all from an intuitive user-friendly interface.
The Fraud and Risk teams monitor activity and transactional velocity and ensure that any required action is taken quickly.
The back office suite is accessed using a token based validation system ensuring an added layer of security.
The profile based system ensures that users only have access to the items they need, with every action taken logged and date stamped for audit purposes and a note placed on the account for future reference. Management can view all user activity for security and performance monitoring purposes.
Automation is key to a product of this type and the administrative portal has a number of features such as batch card creation, batch card loading and bulk SMS/email notifications which all serve to reduce man hours and costs.
PFS provide a unique queuing module interface which allows the processing of card applications and product upgrades. A variety of statuses can be applied to an application or card which can subsequently be worked or processed by other team members.
The Card Program administration portal provides complex and detailed information in a simple and useable format.
New users and profiles can be set up in minutes catering for the varying requirements of our clients. Full audit trails are retained for compliance and security needs. Parameters can be set by an administrator such as card fees, limits and restrictions. The system can be fully branded providing a complete white label solution for our partners.