How to upgrade your card

When you purchase a PFS card online your card can be loaded to a maximum of £1000. If you wish to increase this limit you can do so by upgrading to PFS 'Plus'. PFS 'Plus' cardholders can load up to £7000 to their card.

PFS 'Plus' cardholders have access to load their card with a debit card. In order to upgrade your card to 'Plus' you must provide us with proof of your identity (passport or drivers license) and a proof of address (utility bill or bank statement). You can easily upgrade to the PFS 'Plus' by logging into your online account, selecting the 'Upgrade' button and uploading scanned colour copies of your documents.

If you would prefer to post these documents please send colour scans of your documents to

  • Prepaid Financial Services Ltd,
  • 4th Floor,
  • 36 Carnaby Street,
  • London,
  • W1F 7DR

*The upgrade fee is £5.

Please note you must have at least £5 available balance on your card if you wish to upgrade your card.

To find out more about upgrading your card. Call us on +44 (0)207 127 6515 or drop us an email at info@prepaidfinancialservices.com.